Our standard courier service costs $10 per parcel, regardless of the quantity purchased.

• In-stock contact lenses: Delivery takes 4–7 working days.
• Out-of-stock lenses: Delivery may take 8–14 working days.
  We will notify you if additional time is required. Please note that delivery times do not include delays caused by customs clearance or local carriers

We will send you an email notification with your tracking number as soon as your order has been shipped

Yes! You can use either your workplace or residential address for delivery. We recommend using your workplace address if possible, as the courier operates between 9 AM and 5 PM, and someone must be available to receive the parcel at the indicated address.

To avoid disappointment, we recommend placing your order well in advance. As our lenses are priced competitively, customers often buy in bulk, which can occasionally lead to stock shortages for specific prescriptions.

If you need to reschedule delivery more than three times, there will be an additional fee of S$8, payable directly to the courier company. Alternatively, you can contact the courier company to arrange a preferred delivery time.

Key Notes:

• Always ensure someone is available at the delivery address during business hours.
• For any questions or concerns about your delivery, feel free to contact us at sales@eyeslookgood.com.

Yes, we deliver worldwide! Simply place your order, and we’ll ensure it reaches you wherever you are.

The expiry dates vary depending on the brand, typically ranging from 2 to 5 years. You can find the exact expiry date on the product packaging.

Absolutely! If your eyes have different prescriptions, you’ll need to purchase two boxes with the respective prescriptions for each eye.

We source all our products directly from reliable manufacturers. Each box is factory-sealed and free of defects. For added assurance, you can verify the authenticity with the manufacturer.

Contact lenses come in specific sizes (base curve, diameter) that determine fit and comfort. Always consult your optometrist before switching brands to ensure they are suitable for your eyes.

No, colored contact lenses also require a prescription to ensure proper fit and safety. Once you have a valid prescription, you can purchase colored lenses from us.

You’ll need details from your current prescription or lens packaging:

• Brand name (e.g., Acuvue, Soflens)
• Power (e.g., -2.50)
• Base Curve (BC)
• Diameter (DIA)
  For astigmatism:
• Cylinder (CYL)
• Axis (AX)

Simply input this information during checkout for a quick and easy purchase.

Contact lens prescriptions are typically valid for 1 to 2 years, depending on local regulations and your eye care provider’s recommendation. Please check with your optometrist or ophthalmologist for details.

If you don’t see your preferred brand listed, please contact us via WhatsApp or email at sales@eyeslookgood.com. We’ll be happy to assist you!

Yes! Toric contact lenses are specially designed for astigmatism. Consult your eye care professional to determine if they’re suitable for you.

No! Sharing contact lenses can spread harmful microorganisms and cause serious eye infections. Always use lenses prescribed specifically for you.

Only sleep in contacts if approved by your optometrist or ophthalmologist. Extended wear depends on the type of lens and your eye health.

When worn as prescribed, contact lenses are safe for most people. However, consult your optometrist immediately if you experience any discomfort or irritation.

• You must have a valid prescription less than 24 months old.
• Orders must match the lenses you’re already wearing successfully.
• It’s your responsibility to input accurate prescription details during checkout.

Goods sold are non-refundable unless deemed defective or incorrect upon delivery. Return requests will be reviewed on a case-by-case basis, and return shipping costs are borne by the customer.

We respect your privacy and will never disclose, rent, or sell your personal information to third parties. All data is kept confidential.

We value your feedback! Whether it’s positive or negative, email us at sales@eyeslookgood.com, and we’ll respond promptly.

This refined FAQ ensures clarity, professionalism, and ease of understanding while addressing common customer concerns effectively!