Refund and Return

Let Us Take Care Of Your refund and return.

It is very important for us to keep our customers happy! If you are not completely satisfied, please contact us within three(3) days of receiving your order. We will handle the return/refund request on a case-by-case basis. Shipping and return shipping is the buyer’s responsibility.

You may return the product within seven(7) days of receiving the product if it is in good condition (no trace of use, no damage, and returned in the original package), only if we have agreed that the product is returnable. Please make sure that the item for return is in a condition that it can be sold again and that the original package is intact.

Lens Replacement

We cannot replace your lenses if you do not like the colour or the parameters you have ordered that are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist.

Inspection will be carried out to ensure all item(s) are in their original condition before any confirmation of your return.
It will usually take 3 to 7 working days to process your request before we can confirm, process and ship out the replacement / exchanged item(s) to you.
For unsuccessful returns that do not meet our policy, the item(s) will be returned to you at your own cost.
Please do not send your purchase back to the manufacturer.
Strictly no exchange after 14 days of receiving your parcel. Or any item not in its original condition is damaged or missing parts for reasons not due to our error.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Fefund

1) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
2) We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NOTE: Please do not send your purchase back to the manufacturer.

Late or missing refund

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@eyeslookgood.com.
Sale items. Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

1) If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
2) f the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.