Shipping and Refund Policy

Yes, we deliver worldwide! Simply place your order, and we’ll ensure it reaches you wherever you are.

International shoppers are responsible for complying with all applicable laws and regulations of the destination country, including verifying that the product is permitted for legal import.

Singapore Shipping Rates:
Our standard courier service costs S$5 per parcel, regardless of the quantity purchased.

International Shipping Rates:
Shipping costs are calculated based on either the package’s actual weight or volumetric weight (whichever is greater) and the destination country. Final charges may vary by delivery location, and surcharges may apply for shipments to remote or rural areas.

We will send you an email notification with your tracking number as soon as your order has been shipped

• In-stock contact lenses: Delivery takes 4–7 working days.
• Out-of-stock lenses: Delivery may take 8–14 working days.
  We will notify you if additional time is required. Please note that delivery times do not include delays caused by customs clearance or local carriers

If you need to reschedule delivery more than three times, there will be an additional fee of S$8, payable directly to the courier company. Alternatively, you can contact the courier company to arrange a preferred delivery time.

Key Notes:

• Always ensure someone is available at the delivery address during business hours.
• For any questions or concerns about your delivery, please contact us at sales@eyeslookgood.com.

Goods sold are non-refundable unless deemed defective or incorrect upon delivery. Return requests will be reviewed on a case-by-case basis, and return shipping costs are borne by the customer.

If you’re not satisfied with your product, please contact us within 3 days of receiving your order. Refunds and returns are handled on a case-by-case basis. Note that shipping and return shipping costs are the customer’s responsibility.

Yes! If an item is defective or damaged upon delivery, we will replace it with the same product at no additional cost to you. Please contact us at sales@eyeslookgood.com to arrange for an exchange.

It typically takes 3–7 working days to process your request after we receive the returned item. Once approved, we will confirm, process, and ship out the replacement or exchanged item(s).

To be eligible for a return:

• The product must be unused and in the same condition as when you received it.
• It must be returned in its original packaging.
• Returns must be made within 7 days of receiving the product.
• We will inspect the item to ensure it is in resellable condition before approving the return.

Customers are responsible for paying their own shipping costs when returning an item. Shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from it.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items.

No, we cannot exchange lenses based on personal preferences such as color or incorrect parameters. When ordering, you confirm that you have consulted your eye care specialist to ensure the lenses are suitable for you.

If your return does not meet our policy:

• The item(s) will be sent back to you at your own cost.
• Items that are damaged, missing parts, or not in their original condition due to reasons outside our control are not eligible for returns.

Yes:

• Exchanges must be requested within 7 days of receiving your order.
• Items must be returned in their original packaging (boxes, bottles, blisters).
• Customers are responsible for all exchange shipping costs.

No, only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Once we approve your refund:

• You’ll receive an email confirming receipt of your returned item.
• If approved, the refund will be processed and credited to your original payment method within a few days.

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before the refund is officially posted.
3. Contact your bank; processing times can vary.

If you’ve done all this and still haven’t received your refund, please contact us at sales@eyeslookgood.com.

• If the item was marked as a gift when purchased and shipped directly to you:
  You’ll receive a gift credit for the value of the return once we receive the returned item.
• If the item wasn’t marked as a gift:
  The refund will be issued to the gift giver instead.